# InBox QueueByService

Version 6.0.0

Creation date 24/02/2021

# Resources

This module allows to set a queue in the service, so when setting the service in the ticket, the queue will also be changed according to the service configuration.

# Prerequisites

# Framework

The following versions of the OTRS Framework are supported:

• [6.0.x]

# Modules

The following modules are required:

• InBox Core 6.21.7 or superior

# Operational system

The following operating systems are required:

• [None]

# Third Party Software

The following third party software is required:

• [None]

# Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ QueueByService-6.0.0.opm

# Configuration

This module does not need to be configured.

# Usage

In the service registration, a queue field will be displayed. Select the desired queue and save.

When opening or updating the ticket, if the service is defined and the chosen service has the queue configured, the ticket will be changed to the queue in question.